Mail Processing Clerks
Overview
Mail processing clerks sort and prepare millions of letters, packages, and parcels for delivery using high-tech equipment like computer scanners and voice-recognition systems. You'll work with bar-code sorters and optical character readers to route mail to the right destinations, help customers at service windows, and train new team members. This job combines technology skills with customer service in a fast-paced environment where accuracy and teamwork are essential. Many clerks work flexible schedules and can advance to supervisory roles with experience.
Did you know?
Mail handling technicians must be prepared for physically demanding work including lifting heavy packages, standing for long periods, and working in various weather conditions.
At a Glance
$57,067.45 Avg/yr
Median Wage
Stable
Growth
Equipment Selection
Top Skill
Key Responsibilities
- Open and label mail containers.
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
- Clear jams in sorting equipment.
- Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
- Search directories to find correct addresses for redirected mail.
- Distribute incoming mail into the correct boxes or pigeonholes.
- Rewrap soiled or broken parcels.
- Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
- Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
- Direct items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment.
- Train new workers.
- Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
- Cancel letter or parcel post stamps by hand.
- Move containers of mail, using equipment, such as forklifts and automated "trains".
Career Considerations
Physical Demands and Work Environment
Mail handling technicians must be prepared for physically demanding work including lifting heavy packages, standing for long periods, and working in various weather conditions.
Job Security and Industry Changes
While USPS provides stable employment, the postal industry faces ongoing challenges from digital communication trends and increased competition from private delivery services.
Federal Benefits and Advancement Opportunities
USPS positions typically offer comprehensive federal benefits including health insurance, retirement plans, and potential for advancement to supervisory or specialized roles.